Shipping policy
We aim to process and deliver your order as quickly and smoothly as possible. Please review the following shipping information before placing your order.
ORDER PROCESSING
Orders are typically processed within [1–3 business days] after your order has been placed and payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.
Please make sure that your shipping information is correct and complete when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
SHIPPING TIMES
Estimated delivery times may vary depending on your location and the shipping method selected at checkout.
- Local / Pakistan Delivery: [3–7 business days]
- International Delivery: [7–15 business days]
These delivery times are estimates only and are not guaranteed. Delivery may take longer during holidays, promotional periods, high-volume periods, or due to circumstances outside our control.
SHIPPING COSTS
Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.
Any applicable shipping fees will be clearly shown before you complete your purchase.
TRACKING YOUR ORDER
Where tracking is available, tracking information will be provided once your order has been shipped.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
If your tracking information has not updated for an extended period, please contact us at rehaad.official@gmail.com and we will assist you.
DELIVERY DELAYS
We are not responsible for shipping or delivery delays caused by shipping carriers, customs processing, weather conditions, public holidays, incorrect shipping information, or other circumstances beyond our control.
If your order is delayed, please contact the shipping carrier using the tracking information provided. You may also contact us at rehaad.official@gmail.com and we will do our best to assist you.
LOST OR STOLEN PACKAGES
Once an order has been delivered to the shipping address provided at checkout, Rehaad is not responsible for lost or stolen packages.
If your package shows as delivered but you have not received it, please first check with household members, neighbors, building management, or the shipping carrier.
INTERNATIONAL SHIPPING
For international orders, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.
These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays that are outside of our control.
INCORRECT SHIPPING ADDRESS
Please carefully review your shipping address before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at rehaad.official@gmail.com.
We cannot guarantee that shipping information can be changed after an order has been processed or shipped.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when you receive it.
If your order arrives damaged, defective, or you receive the wrong item, please contact us at rehaad.official@gmail.com as soon as possible with your order number and relevant photos so that we can review the issue and determine the appropriate solution.
CONTACT US
If you have any questions about shipping or delivery, please contact us at:
Email: rehaad.official@gmail.com